FAQ

  • How often should I get massage?

    Depending on your preventative and maintenance needs, one massage per month is the recommended frequency. If your specific condition or needs demand it, your LMT will design a customized treatment plan which may involve more or less frequent massages.

  • How often should I get a facial?

    For most people, every 4–6 weeks is ideal. That aligns with your skin's natural cell turnover cycle. If you're dealing with acne, hyperpigmentation, or anti-aging concerns, you might benefit from more frequent treatments — every 2–3 weeks — during a corrective series.

  • What can I expect at my first massage?

    At your first massage, you’ll go over your health history (to be completed online prior to your appointment) and address any of your concerns and goals with your massage therapist. Once the treatment has been determined, the LMT will leave the room to allow you the privacy to get onto the table and make yourself comfortable. Before re-entering the room to begin the treatment, your therapist will knock on the door. Open communication is key to getting a great massage. Be sure to tell your therapist if you need the pressure adjusted, an extra blanket, or more work(or less) work on a particular area.

  • What are the benefits of massage therapy?

    Regular massage therapy provides some pretty amazing benefits. Massage therapy from a Licensed Massage Therapist can help with everything from injury, muscle tension, chronic pain and stress, to posture, high blood pressure and sleep issues—as well as providing an hour of blissful relaxation. Massage therapy is a great way to help enhance both your mental and physical well being as well as positively contribute to your general health and wellness.

  • What are extractions, and are they necessary?

    Extractions are the removal of clogged pores (blackheads, whiteheads, or milia) using professional tools and techniques. They’re beneficial for clearing congestion and preventing breakouts — but only when done safely. Over-extracting or DIY methods can cause inflammation or scarring.

  • Can you bill my insurance?

    We are not set up to bill insurance directly.

    We do accept Health Savings Account (HSA) and Flexible Savings Account (FSA) cards and are happy to send an itemized receipt upon request.

  • Can I wear makeup after a facial?

    Ideally, give your skin at least 24 hours makeup-free. Your pores are open, and your skin is absorbing nutrients post-treatment. If you must wear makeup, opt for clean, non-comedogenic products and avoid heavy coverage.

  • How will I feel after my massage treatment?

    Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days.

    If you received a deep massage, you may be slightly sore the next day - much like a good workout at the gym. Sometimes a hot shower, or a soak in the tub can ease this soreness.

    After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body's tissues hydrated and healthy.

  • What should I avoid after a facial or extractions?

    No workouts or sweating for 24 hours (it can introduce bacteria).

    Avoid sun exposure and use SPF diligently.

    Skip exfoliation, retinol, or strong actives for 2–3 days.

    Don’t touch or pick at your skin!

  • When should I NOT get a massage?

    There are few conditions which would prevent you from enjoying massage however, you should not book a massage if you have a fever, cold/flu, or contagious skin infection.

    There are many other conditions in which your therapist may need to adapt his/her techniques (i.e., arthritis or osteoporosis) or avoid an area completely (i.e., cuts or burns). With some conditions, it is a good idea to get approval from your physician before you receive a massage (cancer, certain heart conditions, pregnancy). This doesn't mean you can't get a massage. But it’s always better to err on the side of caution.

    For pregnancy, if in the first trimester, you must get a doctor’s note of approval l and bring it with you to your appointment. Second and third trimesters, it is advised to get approval from your physician before receiving a massage.

    Your therapist can advise you about your specific needs.

  • When should I not get a facial?

    You should not book a facial if you,

    Had Botox or filler within the past 7–14 days

    Used Accutane (within 6 months) or strong retinoids (within 3–5 days)

    Have a cold sore, open lesion, or skin infection

    Recently waxed, shaved, or threaded your face (within 24–48 hours)

    Are sunburned or your skin is over-exfoliated or sensitized

    Are feeling sick or have a fever

    Are having an allergic reaction or flare-up (eczema, dermatitis, etc.)

    Are pregnant (unless cleared products are used — always let your esthetician know)

    When in doubt, always communicate with your esthetician so your treatment is safe and effective.

  • What Is Your Refund Policy?

    We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times when you may need to return a product. If you will need to return your product, please review the information below.

    • Returns must be made within 3 days of your receipt date for a refund.

    • Merchandise must be in its original, unopened, and unused condition.

    We do not offer refunds on the following items:

    • Services

    • Memberships

    • Packages

    • Gift Certificates

  • WHAT IS YOUR SERVICE CANCELLATION POLICY?

    Cancellations made after 4:00 pm the day before the appointment will incur a 50% charge. Failure to show up for a scheduled session will result in being responsible for the full cost. If you arrive more than 15 minutes late for your appointment, it will be considered a "no show" and the service will not be provided. If you are less than 15 minutes late, the session will be shortened based on therapist availability, and you will still be required to pay the full cost. Please note that if there is an issue with the credit card on file, gift cards, packages may be used to cover these fees or an invoice will be sent.

  • WHAT IS YOUR GIFT CARD POLICY?

    If a gift card lists a specific service or package, it will cover the cost of the selected service/package for up to 6 months from the date of issuance. This limitation is in place due to possible price increases for services at Soma Wellness Spa.

    Additionally, if your card lists a service item, you have the flexibility to use the card for a different service. We will apply the cash amount paid by the card purchaser to the chosen service.

    However, if the card's value does not fully cover the cost of the services selected on the day of redemption, the remaining balance will be the responsibility of the client and must be paid at the time of checkout

  • WHAT IS YOUR NO-SHOW POLICY

    No shows will be responsible for the full cost of the session. Arriving beyond the first 15 mins of appointment is considered as 'no show' and service will not be provided. If you are less than 15 mins late to your appointment, the service will be cut short depending on the therapist availability and you will still have to pay the full cost of service. *Note: Gift cards on file may be used to cover these fees if there's an issue with the credit card on file.